Frequently Asked Questions

Orders & Customization

Are your pieces custom-made?
Yes. Every UrbanWIRX kitchen island and furniture piece is built to order. We do not carry pre-made inventory.

Can I customize the size, finish, or wood type?
Absolutely. We offer a range of customization options including dimensions, wood species, stain/finish, and hardware. Contact us before placing your order to discuss your specifications.

How long does it take to build my piece?
Lead times vary depending on the complexity of your order, but typically range from 4–8 weeks. You will receive an estimated timeline at the time of order confirmation.

Shipping & Delivery

Do you ship nationwide?
Yes, we ship across the United States. For shipping rates and estimated delivery times, please visit our Shipping Info page.

How is my piece packaged for shipping?
All pieces are carefully wrapped and crated to ensure they arrive in perfect condition. We use freight shipping for larger items.

Will I be notified when my order ships?
Yes. You will receive a tracking notification via email once your order has been dispatched.

Returns & Damages

Do you accept returns?
Because all pieces are custom-built to order, we do not accept returns or exchanges. Please review our Return Policy for full details.

What if my piece arrives damaged?
Please inspect your delivery upon arrival and contact us within 48 hours at support@urbanwirx.com with photos of the damage. We will work with you to resolve the issue promptly.

Care & Maintenance

How do I care for my UrbanWIRX piece?
Visit our Care Guide for detailed instructions on cleaning, conditioning, and protecting your solid wood furniture.

Can scratches or dents be repaired?
Minor surface scratches can often be buffed out with a wood touch-up marker or fine-grit sandpaper followed by re-oiling. For more significant damage, contact us for guidance.